Balancing security and the customer experience

By Andrew Potgieter, security solutions director at Westcon-Comstor Southern Africa


Protecting your customers – whether that pertains to data or physical security – is very important. But what you don’t want, is for the security measures you take to hinder the customer experience, which is why it’s imperative to find a balance between being careful and being painful.


When it comes to physical security, cameras on the property are perfectly acceptable, having each customer searched as they enter the property however, probably won’t encourage them to return. And the same goes for online interaction with your company, whether it’s an enterprise mobile application or your website, if the customer hits too many walls, it’s likely that they will just take their business elsewhere.


So how do you find the balance? Let’s take online banking as an example. When the concept was first introduced many where hesitant to embrace it because of security concerns, and now, many of us couldn’t live without it – or wouldn’t want to. But behind the seamless customer experiences online and on banking apps, is a corporation that has gone to great lengths to ensure that customers’ money and personal information are safe.


For any corporation dealing with a customer’s personal information rigorous security is absolutely necessary, but it needs to be capable of delivering the necessary protection while also delivering a smooth and productive customer experience. Which is why you need the security products that fit your business, and we at Westcon-Comstor Southern Africa are ready and waiting to help you determine what those are.


In other news:


Physical Security Solutions:

New surveillance products from FLIR

Paxton’s net10 building intelligence system

Vivotek showcases IP surveillance solutions at Intersec 2016

Genie launches Virdi Virtual Terminal in the UK


Data Security Solutions

Sensitive data leaks cost average organisations $1.9 million: Report

Broad use of cloud services leaves enterprise data vulnerable to theft, report says

Kaspersky Lab named a leader in Gartner’s Magic Quadrant for Endpoint Protection Platforms for the fifth consecutive year

F5 to present at Goldman Sachs conference

Gartner positions Sophos as leader in Magic Quadrant report for Endpoint Protection Platforms


Customer Service Team