Imagine the possibilities of self-service public sector


What if you could renew your driver’s license, apply for your passport or visa or relicense your vehicle from the comfort of your own home or office? It’s every South African’s dream to not have to stand in the hours-long queues at Home Affairs or the license department, only to finally reach the front and be told that you are missing certain documents.


With the emergence of the IoE and BYOD, businesses have already begun developing enterprise applications that allow employees to ‘self-service’ in terms of service desk or specific programmes. Now take that a step further and imagine self-service applications for public sector services. Apps like this would mean that you would only have to stand in a queue for the last steps of the process, be that for fingerprinting, a signature, or to collect your document or passport. Sounds great right?


Just as the enterprise app has benefitted employees and businesses themselves, public sector apps will benefit the government and SA citizens. Public sector apps would reduce spend on network management and operation and increase collaboration within the public sector between employees and between employees and customers.


Self-servicing is also key to automation because slow manual processes will be quickly replaced by fast workflows and error handling systems. This will also assist with the automation of the back end deployment process once a self-service workflow is defined. Making a self-service public sector a win for South Africans and the government. What do you say SA?


For more information on WestconGroup’s Government and Service Provider offerings contact Thapelo Rapetswa.


In other news:

Digitisation, automation is key to improving public service delivery

Beyond the Internet of Things – the birth of Living Services?

Demand for enterprise apps to grow 5x faster than the available deployment capacity



Customer Service Team