Westcon Services Solutions



WestconGroup Services works with our resellers and vendors to discover, develop and deliver opportunities that provide greater strategic insight, richer margin and longer-term customer engagements through our decades of experience and unique in-house skillsets of engineers, support desks, certifications and global delivery models. Our Services offering is represented by 4 pillars: Support Services, Professional Services, Education Services and Supply Chain Services.

 

Services Portfolio

 

 

Support Services

 

 

Our technical support capabilities are unique and IT distribution industry-leading. We can provide you with the capability to deliver proactive monitoring support capabilities across multiple vendors and multiple technologies, so customers can focus on their business, not their technology. Our Support Center services can also expand standard maintenance packages to include how-to support and remedial training.

 


24/7 & 10/5* hotline support
Service levels available 365 days a year for customers to report an incident or failure to Westcon Support Center for troubleshooting or escalation to vendor. *Support Centers are open from 8:00 am to 8:00 pm as standard.

 

Onsite support
A specialized Westcon engineer will go to customer´s facilities in order to personally review a customer’s deployment both as preventive support/planned task or as emergency support.

 

Device monitoring
A customer´s device is proactively monitored 24/7 and potential failures are communicated to avoid reaching an alarm situation.

 

Service monitoring
A customer´s service is proactively monitored 24/7 and potential failures are communicated to avoid reaching an alarm situation.

 

 

Professional Services

 

 

Capacity, capability and reach

Designed to complement your in-house capabilities and capacity, our Professional Services provide multiple levels of specialist skillsets that extend your geographic reach and go-to-market capabilities with flexible and tailored pricing bundles. We offer a complete set of services to fulfil multi-vendor, multi-technology deployments, including analytical, advanced technical and engineering support.

 

Solution design
We use the latest architecture standards, guidelines and site templates so our teams have the tools to create the best solution designs possible.

 

Implementations
Our technical engineering team will connect remotely to or be at a customer´s facility where physical or advanced implementations will be executed. Start-up implementation can be during production network, maintenance windows or out of office hours.

 

Consultancy
We deliver business process consultancy that addresses problem resolution, solution validation and best solution advancement.

  • Resident engineers the team provides assistance in proactively improving the operational readiness of the customer network and staff.
  • Presales consultants fee-based presales technical services are available in order to understand, test, judge and scope customer long-term plans.
  • Virtual Office Hotlines Pre- and Post Sales hotline support teams cover all aspects of a project – answering simple questions up to complex solution designs.

 

Migrations and updates
Onsite or remote translation of actual settings to newer versions or migration to new solutions with more advanced configurations.

 

Inspan
inspan is our network of 3rd party partner organizations made up of traditional engineering companies that provide professional services and engineer-to-site sla activities, giving westcongroup services solutions a capability to deliver with you in 100+ countries globally. Inspan chiefly project manages multi-site, multi-country installations / implementations efficiently into bau maintenance contracts, underpinned by our tried and tested service management processes.

 

 

Education Services

 

 

Get ahead of the rest

WestconGroup can provide training focused on product launches, salesforce and channel enablement among many things and all of which includes solution and executive selling, certifications, and associate skills development.

 

WestconGroup Academy brings a comprehensive range of technical training programs, both certified and non-certified to you, extending your knowledge base and expanding your capabilities.

 

Why choose WestconGroup academy as your preferred learning partner?

Certified Instructors with strong field experience, providing best practices advice on how to successfully implement or manage a specific solution.

Dedicated labs and full access for every student to a proper training environment.

Flexible and customized learning which can adapt to your specific needs; courses can be delivered in a classroom or onsite.

Certification-Ready training to prepare you for Vendor Certification, both in learning and practical preparation.

 

Supply Chain Services

 

 

End-to-end value

WestconGroup Supply Chain Services provide vital end-to-end solutions to our resellers worldwide, with integration options in 22 logistics centers serving 150 countries.

 

With WestconGroup as your trusted partner, you can offload system setup, testing and basic configurations for installations; instantly freeing up your staff to concentrate on more profitable work. Some of what is on offer from Supply Chain Services include:

 

Reverse logistics
Our reverse logistics offerings can help you simplify and manage your customer’s returns process to reduce overheads and improve processes.

 

Logistic services
logistical services ensure orders arrive when and where they are needed, handling local, regional and multi-national rollouts on your behalf.

 

Integration services
westcon`s integration team can ensure that your customer is satisfied and protected during system setup, testing and basic configurations for installations.
This includes:

  • Tagging
  • Component assembly and testing
  • Software and firmware updates
  • Configuration services

Supply chain project management
Supply Chain Project Management provides expert handling and coordination of projects. Our global team of experienced, qualified and dedicated Project Managers will handle statements of work, bills of materials, ‘scope creep’, delivery, pre-configuration, deployment, post-install testing and much more

 

Contact +27 11 848 900 or services.solutions@westcongroup.com